Notifications and emails
Which emails we send you, where to switch each kind off, and what the notifications in the account menu mean.
We send email to the address in your profile. Most emails are about something you set up yourself, and each kind is switched off where you set it up.
Emails you can switch off
- Marketing emails. In your profile, the Notifications & marketing card has the Marketing emails switch. Every marketing email also has an unsubscribe link that works without signing in.
- New listings from an e-Agent. Stop or delete the e-Agent - see saved searches and e-Agents.
- Price changes of favourites. Switch off the alerts per listing - see price change emails.
- On-site messages. If you switch off Receive on-site messages in your profile, buyers contact you by email instead of the site inbox - see what buyers see.
Emails that always come
- Email confirmation and password reset links.
- The email-change confirmation to your new address, and a notice with a restore link to your old one - see changing your email.
- A new message in your inbox, if you have not read it on the site within about 15 minutes - see messages and email replies.
- Payment confirmations and invoices - see payments and invoices.
- Listing expiry reminders: 7 days, 3 days, and 1 day before a paid listing expires, plus a notice on the day it expires - see renew a listing.
- Invitations to join a company.
- For an open house you registered for: the confirmation, a reminder the day before and any change or cancellation - see open house emails.
Turning off marketing emails does not stop these - they are about your own account, listings and messages.
Notifications in the account menu
Notifications in the account menu opens a list of things that need your attention, for example Listing needs activation, Add your name or Verify your email. A number on the bell shows how many there are. Press a notification's button to go where it points, or the cross next to it to hide it.
If mail to your address keeps bouncing, the list starts with Your email address isn't working. It can't be dismissed until the address works - change it in your profile or confirm that it works.
If an email does not arrive
If a red notice Your email address isn't working shows at the top of the site, mail can't reach your address. Fix the address, or press My address works – send a test email in your profile.
- Check the spam or junk folder, and search for leiakv.
- Check that the email address in your profile is correct and confirmed.
- If it still does not arrive, contact us.