Sales and Returns Policy
Last updated: February 2026
This Sales and Returns Policy outlines the terms and conditions for purchasing services on leiakv, the real estate platform operated by MOONSHIP OÜ. By making a purchase on our platform, you agree to the terms set forth in this policy.
leiakv is an online real estate advertising platform where private sellers and real estate professionals can publish property sale, rental, and short-term rental listings. The platform enables property owners and agents to reach potential buyers and tenants through detailed listing pages with photos, descriptions, maps, and contact forms. Visitors can search and browse properties free of charge.
1. Seller Information
Services on this platform are sold by:
MOONSHIP OÜ
Registry Code: 14963506
Address: Pajusaare tee, Peetri alevik, 75312, Estonia
Email: [email protected]
VAT Number: EE102936962
2. Services We Offer
leiakv offers the following paid services for property listings:
Listing Publication
Publish your property listing on leiakv for a chosen period (30, 60, 90, 180, or 365 days). Includes a full listing page with photo gallery, property details, location map, and contact form. Your listing is automatically translated to all 3 platform languages (Estonian, English, Russian).
Listing Renewal
Extend your listing's publication period. Choose from the same duration options as initial publication (30, 60, 90, 180, or 365 days).
Star Promotion
Boost your listing's visibility in search results with star ratings. Choose between 1 and 10 stars and set a custom duration in days. More stars and longer duration mean greater visibility.
Homepage Feature
Feature your listing on the leiakv homepage for maximum exposure to all visitors. Choose a duration from 1 to 14 days.
Listing Re-translation
Re-translate your listing content after editing. The service translates your listing into all 3 platform languages (Estonian, English, Russian) simultaneously.
Current prices for all services are displayed during the checkout process and on our pricing page. Prices may be updated from time to time — the pricing page always shows the latest rates. All prices are shown in euros (EUR) and include applicable VAT (24%).
3. How to Make a Purchase
To purchase services on leiakv:
- Create a property listing or navigate to an existing listing you want to promote.
- Select the service(s) you wish to purchase (renewal, stars, homepage placement, etc.).
- Review your order summary, including prices and VAT.
- Choose your payment method and complete the payment.
- Receive confirmation of your purchase via email.
After successful payment, you will receive an order confirmation email containing your order details and receipt. Services are activated immediately upon payment confirmation.
4. Payment Methods
We accept the following payment methods:
- Bank links (Estonian banks: Swedbank, SEB, LHV, Luminor, Coop Pank)
- Credit and debit cards (Visa, Mastercard)
- Other methods as shown during checkout
Payments are intermediated by Maksekeskus AS (registry code 12268475), a licensed payment institution. Payment processing takes place on a secure Maksekeskus page — we do not have access to your banking or card data.
All transactions are processed in euros (EUR).
5. Service Delivery and Activation
Our services are digital and are delivered electronically:
- Services are activated immediately upon successful payment confirmation.
- For new listings: Your listing becomes visible on the platform within minutes of payment.
- For promotions (stars, homepage): The promotion begins immediately and runs for the specified duration.
- For translations: Translation is completed automatically within a few minutes.
You will receive an email notification when your service is activated.
6. Right of Withdrawal (14-Day Cooling-Off Period)
Under EU consumer protection law (Consumer Rights Directive 2011/83/EU) and Estonian law, you have the right to withdraw from a purchase within 14 days without giving any reason.
Exception for Digital Services
However, this right of withdrawal does not apply to digital services that have been fully performed if:
- You gave your prior express consent to begin the performance during the withdrawal period.
- You acknowledged that you would lose your right of withdrawal once the service was fully performed.
How This Applies to leiakv Services
When you purchase a service on leiakv and request immediate activation, you agree that the service begins immediately. Once your listing is published or your promotion is activated, the service is considered fully performed and you lose your right of withdrawal.
If you change your mind before the service is activated (within minutes of payment), please contact us immediately at [email protected] and we will process a full refund.
How to Exercise Your Right of Withdrawal
To withdraw from a purchase (where applicable), send a clear statement to [email protected] including your name, order number, and a statement that you wish to withdraw from the contract.
7. Refunds
Our refund policy is as follows:
Eligible for Refund
- Services that have not yet been activated (contact us immediately after purchase).
- Technical errors on our side that prevented the service from being delivered.
- Accidental duplicate payments.
- Services that were not provided as described (after our investigation).
Not Eligible for Refund
- Services that have been activated and are functioning as described.
- Partial use of a service (e.g., you used 5 days of a 30-day listing).
- Change of mind after the service has been activated.
- Issues caused by third parties or circumstances outside our control.
Refund Process
To request a refund, email [email protected] with your order number and reason for the refund request. We will review your request and respond within 5 business days. Approved refunds are processed within 14 days to your original payment method.
8. Service Quality and Defects
All digital services on leiakv are provided as described on the platform and pricing page.
If a Service Is Not Delivered as Described
If a purchased service is not delivered or does not function as described (for example, your listing is not published, a promotion is not activated, or a translation is not completed), you are entitled to a remedy.
Available Remedies
- Re-performance of the service at no additional cost.
- A full refund if re-performance is not possible or does not resolve the issue.
To report a service defect, contact us at [email protected] with your order number and a description of the issue. We will investigate and respond within 5 business days.
9. Prices and VAT
All prices displayed on leiakv include Estonian VAT at 24%. The VAT amount is shown separately on your receipt. If you are a business customer with a valid EU VAT number (outside Estonia), please contact us regarding VAT-exempt purchases.
We reserve the right to modify prices at any time. Price changes do not affect orders already placed and paid for.
10. Complaints and Disputes
If you are not satisfied with your purchase or have a complaint:
Contact Us First
Email [email protected] with details of your complaint. Include your order number, description of the issue, and your desired resolution. We aim to respond within 5 business days.
Tarbijakaitse ja Tehnilise Järelevalve Amet
If we cannot resolve your complaint, you may contact the Estonian Consumer Protection and Technical Regulatory Authority (TTJA):
Consumer Protection and Technical Regulatory Authority (TTJA)
Address: Endla 10a, 10122 Tallinn, Estonia
Phone: +372 667 2000
Email: [email protected]
Website: www.ttja.ee
Consumer Disputes Committee
EU consumers may also file complaints with the Consumer Disputes Committee (tarbijavaidluste komisjon) at TTJA:
www.ttja.ee
11. Governing Law
This Sales and Returns Policy is governed by the laws of the Republic of Estonia. Any disputes shall be resolved in accordance with Estonian law, and you may bring claims in the courts of your country of residence if you are a consumer in the EU.
12. Changes to This Policy
We may update this Sales and Returns Policy from time to time. Changes will be posted on this page with an updated 'Last Updated' date. Your continued use of our services after changes constitutes acceptance of the updated policy.
13. Contact Us
For questions about purchases, refunds, or this policy:
MOONSHIP OÜ
Registry Code: 14963506
Address: Pajusaare tee, Peetri alevik, 75312, Estonia
Email: [email protected]
We aim to respond to all inquiries within 5 business days.