Contact support

Press the round chat button in the bottom right corner of the page and type your question, or pick one of the suggested questions. On a phone the chat opens full screen. The first screen also suggests guide articles for the page you are on and lets you search the guide.

The first answers come from an AI assistant, and its messages are marked AI assistant. It answers from this user guide and the FAQ, and links to the right guide article or straight to the page in your account where you can make the change. The first screen of the chat says this and links to our privacy policy.

To react to an answer from the assistant or our team, press the smiley button (Add a reaction) under it and pick an emoji. Press the emoji under the message again to remove it. Our team sees your reactions, and you see theirs under your own messages. You can also mark an assistant's answer Helpful or Not helpful with the thumbs under it.

You can ask for a person at any time, for example when the answer does not help or your question is about a payment. Open the chat menu and choose Talk to a person - the same button also appears under answers where a person can help better. You can leave your name and email, so we can reach you after you leave the page.

Someone from our team replies in the same chat, and the chat shows when to expect a reply. Our team works during office hours. Outside office hours the chat says so, and we answer when we are back.

If our team answers while you are away from the site, we send the reply to your email. For that, confirm your email address in the chat: a guest enters the 6-digit code we email, and a signed-in user's account email is used without a code.

You can answer that email directly, and your reply appears in the chat. Replies sent by email can take up to 15 minutes to show up.

You can close the chat and come back later - the conversation stays on the same device and browser. When you are signed in, you also find it pinned at the top of your messages.

If you started chatting as a guest and then sign in, the chat offers to Link this recent chat to your account. Press Link chat, and the conversation moves to your account, so you can continue it on other devices too. This works within 24 hours of your last activity in the chat. Signing out removes the chat from that device.

To get a copy of the whole conversation by email, choose Email me this conversation in the chat menu. When your question is answered, choose End chat in the same menu and rate how well we helped.

When our team ends the chat, the end of the conversation asks Did we help? - choose Yes or No. You can change your rating later by pressing the other button. To continue an ended chat, write a new message in it. If a conversation was deleted or has expired, you see That conversation is no longer available., and the message you typed stays in the box so you can start a new chat with it.

The contact page lists our phone number, email address, business hours and company details. You can call us at +372 5388 3735 during business hours. The FAQ answers the most common questions.

To suggest an improvement or report a problem with the site, use the feedback form.